At Parameter Generation & Control our Service Department provides comprehensive service solutions to ensure our customers equipment remains in optimal condition, offering peace of mind through preventive maintenance programs, calibration services, and non-routine repairs.
Preventive Maintenance Program
While Parameter units are built to last and require minimal maintenance, regular preventive maintenance is key to maximizing their lifespan and performance. Our goal is to alleviate issues before they arise. Preventive Maintenance Programs offer quarterly, semi-annually, or yearly scheduled service visit which includes:
- Full inspection of the unit and all the components
- Inspecting electrical connections and hookups
- Verifying proper functioning of internal components and safety devices
- Cleaning the spray chamber, sump, evaporator, and condensing coils
- Replacing consumable parts, including air filters, water filters, UV bulbs, and performing sensor calibrations
By investing in a preventive maintenance program, customers can ensure that their equipment continues running efficiently for years.
Preventive Maintenance Service Contract Options
Annual PM Service Contract
- Unit Cleaning
- Priority Remote Support During Regular Business
- Component Performance Verification
- Equipment Functionality Check
- Replacement of Consumables
- Free Control Sensor Exchange Calibration¹
- Free Annual Training Refresher
- 5% Parts, Shipping, and Regular Service Visit Discount²
Semi-Annual PM Service Contract
- Unit Cleaning
- Priority Remote Support During Regular Business
- Component Performance Verification
- Equipment Functionality Check
- Replacement of Consumables
- Free Control Sensor Exchange Calibration¹
- Free Annual Training Refresher
- 10% Parts, Shipping and Regular Service Visit Discount²
- Additional Year of Warranty Labor Coverage²
Quarterly PM Service Contract
- Unit Cleaning
- Priority Remote Support During Regular Business
- Component Performance Verification
- Equipment Functionality Check
- Replacement of Consumables
- Free Control Sensor Exchange Calibration¹
- Free Annual Training Refresher
- 2 Hours of Free Inspection Of Additional Equipment While On Site
- 15% Parts, Shipping, and Regular Service Visit Discount²
- Warranty Extension to 3-Year Parts And Labor With 3 Year Contract² ³
- Warranty Extension to 5-Year Parts and Labor With 5 Year Contract² ³
Calibration Services
Proper calibration is crucial for maintaining accurate performance. Parameter offers calibration services for the Rotronic HygroClip and Vaisala sensors used in the control systems. Parameter’s unique sensor exchange program also allows for quick replacement of recalibrated sensors, minimizing downtime to just a few minutes. Additionally, sensor upgrade options and in-house calibration for a variety of sensor models are available.
Non-Routine Service and Repairs
In the event of an unexpected issue, Parameter’s skilled technicians and certified contractors are available worldwide to provide onsite support. We also offer remote assistance by phone or email, ensuring customers have access to expert guidance while troubleshooting issues.
At Parameter Generation & Control, we are committed to providing reliable and timely support to ensure that your stability chambers remain in peak condition. With our comprehensive service offerings—preventive maintenance, calibration services, and non-routine repairs—you can rest assured that your equipment is well-cared for, minimizing downtime and extending the life of your investment. Our experienced technicians are always available to offer expert guidance, whether through scheduled visits or remote assistance, ensuring your systems continue to perform at their best. For more information on how Parameter can help keep your equipment running smoothly, contact the Service Department today.