Employment Opportunities

Location: Black Mountain, NC

Job Summary: The Service Coordinator Assistant will serve as a support position for the service manager, service coordinator and testing manager. This includes helping respond to service calls and emails, requests for quotes, managing purchase orders for parts and service, and helping with the procedures upon the field service technicians’ return from service calls.

Reporting: Reports to the Service Manager and Service Coordinator

Qualifications:

• General computer skills and ability to use office equipment such as fax machine, copier, etc.
• Proficient in reading, writing, and speaking the English language
• Exhibit a high level of organization and ability to work efficiently in a multi-functional environment.

Essential Functions:
Supports the Service Coordinator

Primary Responsibilities:

• Quote parts and service, receive POs, and help with sales orders.
• Modify service orders as parts and hours are used.
• Maintain service documentation – reports, STP, PM doc, parts lists, work orders, receipts, outgoing tech paperwork, etc..
• Create new work orders and sales orders as service and parts are needed.
• Intermediary for sensor exchanges and follows up with customers who are late on returning exchange sensors.