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Request a Service Appointment

Parameter’s SmartLog is a diagnostic program that you can download for free from our website.  To open a service request, fill out the required contact information above and upload your SmartLog file.

If you cannot run the SmartLog, please answer as many of the optional questions below as possible.

Contact Information

Fields marked with an asterisk (*) are required.

Serial Number *

Model Number *

Company Name *

Your Name *

Your Email *

Confirm Email *

Telephone *

Please describe the problem *

Upload a SmartLog file (optional):

After uploading your SmartLog file, proceed to the bottom of this form to submit it to our service team.


Optional Information

If you are unable to provide a SmartLog file, please provide as much information as possible in the optional fields below:

Unit information

Unit Line Voltage: volts

Unit Line Current: amps

Components / Amperage

Process Blower Motor: amps

Refrigeration Compressor: amps

Water Heat: amps

Auxiliary Air Heat: amps

Air Heat: amps

Water Spray Pump: amps

Air Parameters

Set Point:

Actual Value:

Output %: %

Air Damper Parameters

Output %: %

RH Cascade Parameters

Set Point:

Actual Value:

Water Parameters

Set Point:

Actual Value:

Output %: %

Water Heat Tuning Value

Control Band:

Rate:

Derivative:

The derivative is not available in all modes.

Air Heat Tuning Value

Control Band:

Rate:

Air heat rate is not available when in Slow Damper Mode

Derivative:

The derivative is not available in all modes.

Manual Adjust:

Air manual adjust, air damper control band and air damper rate are not available unless the system is operating in Slow Damper Mode.

Air Damper Tuning Value

Control Band:

Air manual adjust, air damper control band and air damper rate are not available unless the system is operating in Slow Damper Mode.

Rate:

Air manual adjust, air damper control band and air damper rate are not available unless the system is operating in Slow Damper Mode.

RH Cascade Tuning Value

Control Band:

The RH cascade tuning values are only available in Cascade or Slow Damper Mode.

Rate:

The RH cascade tuning values are only available in Cascade or Slow Damper Mode.


Additional Comments

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