Contact Information

Fields marked with an asterisk (*) are required.

Serial Number *

Model Number *

Company Name *

Your Name *

Your Email *

Confirm Email *

Telephone *

Please describe the problem *

Upload a SmartLog file (optional):

After uploading your SmartLog file, proceed to the bottom of this form to submit it to our service team.

Optional Information

If you are unable to provide a SmartLog file, please provide as much information as possible in the optional fields below:

Unit information

Unit Line Voltage: volts

Unit Line Current: amps

Components / Amperage

Process Blower Motor: amps

Refrigeration Compressor: amps

Water Heat: amps

Auxiliary Air Heat: amps

Air Heat: amps

Water Spray Pump: amps

Air Parameters

Set Point:

Actual Value:

Output %: %

Air Damper Parameters

Output %: %

RH Cascade Parameters

Set Point:

Actual Value:

Water Parameters

Set Point:

Actual Value:

Output %: %

Water Heat Tuning Value

Control Band:

Rate:

Derivative:

The derivative is not available in all modes.

Air Heat Tuning Value

Control Band:

Rate:

Air heat rate is not available when in Slow Damper Mode

Derivative:

The derivative is not available in all modes.

Manual Adjust:

Air manual adjust, air damper control band and air damper rate are not available unless the system is operating in Slow Damper Mode.

Air Damper Tuning Value

Control Band:

Air manual adjust, air damper control band and air damper rate are not available unless the system is operating in Slow Damper Mode.

Rate:

Air manual adjust, air damper control band and air damper rate are not available unless the system is operating in Slow Damper Mode.

RH Cascade Tuning Value

Control Band:

The RH cascade tuning values are only available in Cascade or Slow Damper Mode.

Rate:

The RH cascade tuning values are only available in Cascade or Slow Damper Mode.

Additional Comments

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