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Equipment Services

Service, Parts and Maintenance

Parameter’s services include expert installation, a unique training program, an unlimited 24-hour emergency technical support phone line, maintenance, calibration and on-site assistance when necessary.


24-Hour Technical Support

24-Hour Emergency Service

Toll-free: 800-438-5494
International callers: +1-828-669-8717

Non-Emergency Service

Online Service Request Form

Toll-free US: 800-438-5494
International callers: +1-828-669-8717
Email:  service@humiditycontrol.com

Each Parameter system comes with free technical support. Should you require technical assistance please call our technical support line at 800-438-5494 or 828-669-8717. Emails sent to service@humiditycontrol.com will be routed to the on-call engineer.

No matter the time of day or night, a Parameter service representative who is knowledgeable with the entire product line will be available to assist you. By asking just a few questions, the service representative can usually identify the problem and propose a solution. If a replacement part is required, most parts are kept in stock – some even covering units built over 40 years ago- and a shipment will be made by the fastest means available.

In those unusual instances where the problem cannot be resolved by phone, a trained Parameter field service representative will be sent to your site without hesitation.


How to Replace your Sensor


Parts

If you know which parts you need, you may begin your order by filling out the parts order form.

Fill out our online parts order form here.

If you need help choosing which parts to order, call our parts department at 828-669-8717.